Feel like you're not being heard, understood or appreciated? It's common for all of us at times - the head chef is too busy, the restaurant manager doesn't seem to listen, and the boss never replies to messages.

'Managing the boss' is not about manipulation, but about everyone being more effective. You'll want to make sure the best communication channels are being used (according to them, not just you) and kept up-to-date. It may be short-and-sweet rather than the half-hour you'd really like, but that's a good start - regularity is key. Take responsibility for these working, and it's OK to express your feelings if appointments keep being missed or postponed. Avoid leaving voicemail messages - texting is probably better, or use your internal message app (like Slack or Teams or WhatsApp). This allows a reply to be done in the same text medium that it's received.

Make it easy for your boss to give input and feedback, but their email inbox is overloaded, so expecting a detailed reply is not realistic. A 5 minute conversation that you confirm in an email might do the job - you may just need a Yes or No to a proposal. Managers love to have possible solutions presented with the issues you bring up - they are paid to solve problems, but isn't your solution likely to be better anyway?

Finally, don't take a lack of communication or negative feedback personally  - this is business, and sometimes the answer has to be No. Or maybe the boss's boss is taking up most of his time. Keep your side of the communication prompt and clear, so you know you're acting with integrity.

>> Share this excellent article with your team - a great discussion starter at a staff meeting. Whether the boss is present or not! 

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